Delivery Information

Christmas 2024 opening hours

We will be closing at midday on Tuesday 24th December and re-opening on Monday 6th January. Our last date for despatch will be Monday 23rd December. Please see anticipated delivery schedule below, although please be aware that this is a guide only and may be impacted by strikes and other current courier issues:
Wednesday 18th December – last day for pre-Christmas delivery to Scotland and Ireland.
Friday 20th December – last day for pre-Christmas delivery to other UK areas.
Monday 23rd December – last day for despatches; parcels shipped on this date will be delivered after Christmas.
Web orders placed after 2pm on Monday 23rd December will be shipped on our return after the break. You will get the shipping notification email as usual to confirm when the goods are on the way to you.
Should you have any questions regarding shipments or delivery please do get in touch with our customer services team who will be happy to assist.

Standard delivery

Standard delivery to UK mainland is FREE for orders over £100 before VAT, or £7.95 for smaller orders. For delivery to Scottish Highlands, Offshore Isles and Northern Ireland, there is usually a postage surcharge based on weight. For delivery outside the UK, please click ‘Request Quote’ when you get to the basket, and we will provide a shipping quote to your chosen destination.

Most orders received before 2 pm are despatched the same day (excluding weekends and bank holidays) – although please allow extra time for delivery to more remote locations such as Scottish Highlands.

Premium delivery services

For most UK delivery locations you will be offered various delivery choices such as next day or Saturday. If you require a service not listed, or would like delivery on a specific day, please contact us and we will be glad to provide options and prices.

Local pickup

Orders can be placed online and collected in person from our collection point. You’ll see ‘Local pickup’ as a delivery option when you go through the checkout. If you select this, we’ll process your order and drop you a text to let you know when its ready – this is normally within 60 minutes during the working day, or the following morning if placed outside working hours. Please note, occasionally it can take longer if we’re very busy so we’d advise you to wait for your text to arrive before setting out, to save you waiting on arrival. Our collection point is at our premises at Cherryholt Road, Stamford, Lincolnshire PE9 2EP. You can see a map on our Contact page.

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Delivery Overseas? No problem!

We deliver to Europe and beyond, quickly and cost-effectively. Our minimum order value for overseas delivery is £300 net. Please add all required items to your basket and click ‘Request Quote’, and we will send you a shipping quote. Once approved, we will send you bank details and a pro-forma invoice to pay by bank transfer.

Any questions?

If you have any questions, please call our friendly sales team on +44 (0)1780 482231 or Chat with us during our Live Chat hours (8.30 am – 4.30 pm GMT). We are an office-based company with helpful staff who are here to assist you. Alternatively, email us with your question and we’ll be glad to help. We aim to always respond promptly to emails.

Your feedback, comments or suggestions on our site are always appreciated!