FAQs

Our phone lines are open 7.30am to 4.45pm, Monday to Friday. Our Collection Point is open 8am – 4.30pm, Monday to Friday.

We don’t have a shop, or facility to browse goods or try products on. We do have a collection point, so you can pre order and collect. There is a ‘local pickup’ option at checkout for this. When your order has been processed we’ll send you a text to let you know it’s ready.

We have a catalogue which is available to trade users. Please complete our catalogue request form if you would like a copy.

Please go to the Log In page and click the ‘Forgot Your Password?’ link which will send you an email with a link to reset your password. If your email address has changed since you initially registered, and you no longer have access to the original address, you’ll need to create a new account with your new email address, as if you were a new customer. If you’re stuck, please contact us – we’re always happy to help.

No. We’re great at what we do, and stay laser focused on that, which is supply of PPE, clothing, equipment, hand tools, and other related products.

No, we don’t offer servicing or spare parts (other than chainsaw bars & chains).

Yes, credit account facilities are available subject to credit status and annual spend. If you’d like to open an account please download and complete our credit application form. If your application is successful, you can also use your credit account online – please let us know if you would like this setting up.

We do have access to a range of ‘specials’ and non stock lines. Please contact us with your enquiry and we will be glad to advise whether we can supply, along with a quotation.

Please let us know! With several thousand products on offer, it’s quite possible for the occasional error to slip through, or for a product design or specification to have changed and not have been picked up by our web team.  Once we know, we can usually fix it quickly.

Log in with your usual email address and password, and then click ‘Account information’ to change a password or  ‘My Addresses’ to change or add an address.

We always aim to ship orders quickly. Orders placed before 2pm on Monday to Friday are usually shipped same day (subject to stock); orders placed after 2pm are normally shipped the following day. Orders placed over the weekend are usually shipped on Monday. Standard delivery to UK mainland addresses is normally next day, unless you select a different service at checkout. If you want delivery on a specific day, please contact us and we’ll do our best to help.

If you have a bulk buy requirement please contact us for a quote. You can either get in touch by phone or email, or you can add the required items to the basket then click ‘Request Quote’.

If you are making a one-off purchase, or are checking out in a hurry, then the guest checkout is quick and easy and does not requre a password. However, there is an option to input a password at the end of the checkout process which we’d recommend doing, as this will then save your details for possible future orders, and also enable you to log in and check the status of your orders. If you don’t want to enter a password,  no details are stored and you will not be able to view past orders. If you already have a log in, or are likely to order again in the future, we highly recommend using the Log In option. This route makes the checkout process faster on any subsequent orders, and you’ll be able to view past orders, save multiple delivery addresses, save items in your basket, and more.

This depends on the product and the price, but we’re always happy to take a look at this for you. Please get in touch with our helpful Customer Services team.

Yes – choose the ‘local pickup’ option at checkout if you’d like to pick your order up in person from our warehouse located in Stamford, Lincolnshire.

We can deliver to most areas of the world although we currently have a minimum order value of £300 (excluding VAT) for export. Please add the required items to the basket, then go to the basket and click ‘Request Quote’ . We will then email you a shipping quotation for your approval.

As you go through checkout you’ll be shown any available delivery services. If the service you want is not listed, or you would like delivery on a particular day, please contact us by phone, live chat or our contact form, and we’ll do our best to help.

Due to liability issues, we don’t offer the option for goods to be left unattended. During the checkout process there is opportunity to give us delivery instructions such as requesting delivery to a neighbour. If you do specifically want goods leaving unattended, you may leave a note for the driver on your door, but please be aware that this is entirely at your own risk and we’re unable to accept any responsibility for goods that are marked as delivered by the courier but are missing.

Please visit our Delivery Information page for current delivery costs.

Providing your order hasn’t yet been packed then we can usually amend a delivery address. If this is required please let us know as soon as possible and we can confirm either way.

Providing we’ve not already processed it then yes we can usually add or amend items. Please contact our helpful Customer Services team.

Once we’ve received your order, you’ll get an automatic order confirmation. We will then process and despatch your order, and at that point you’ll get a despatch notification. Once you have had this, goods should normally be with you the next working day (unless you selected economy delivery, or delivery is to a remote area which could take longer). If more than one working day has elapsed since you received the despatch notification then the order may have been delayed in transit, in which case please feel free to track it online or to contact us and we can do this for you. If you’ve not had a despatch notification, then there may be a query with your order so please check your emails or voicemail in case we’ve tried to contact you about it. At any point you can call or email us – our customer service team will always be happy to help in relation to order queries.

Any returns should be made within 28 days and are subject to our returns policy. Please complete our online returns form and wait for a returns number by email before returning your item(s). The email will also include instructions how and where to send your item(s) back to.

If you paid online, you’ll get a printed invoice in the box with the goods. If you ordered online on account, the invoice will be emailed within 48 hours of despatch. If you need a copy invoice please contact us to request this.